Common Questions
About Our Agency
We’ve gathered common questions clients often ask when considering marketing support. These answers provide straightforward information to help you decide.
FAQ
Frequently Asked Questions
We know choosing the right marketing agency can feel overwhelming, so we’ve put together answers to the most common questions we hear. This will give you a simple, honest look at how we work, what to expect and how we might fit with your business. Our goal is to make this easier for you so you can focus on what matters most growing your brand.
If you want to know more or just have a quick chat, we’re here to help.
General Information
What services do you offer?
We provide a range of marketing services including strategy, branding, digital marketing, content creation and web design. Our goal is to help your business grow and connect with the right audience.
How long have you been in business?
We have been helping businesses succeed for several years, building experience across various industries.
Where are you located?
Our main office is based in the United Arab Emirates but we work with clients internationally as well.
What are your business hours?
Our business hours are Monday to Friday, 10:00 am to 7:00 pm Gulf Standard Time (GST). We also offer flexible scheduling to accommodate international clients across different time zones.
Do you serve clients outside your local area?
Yes, we work with clients worldwide and stay in touch through video calls, email and phone to make sure everything runs smoothly and delivers great results.
Service Details
How do I get started with your services?
You can get started by contacting us through our website or email and we’ll arrange a time to talk about your goals. From there, we’ll walk you through the next steps and make the process clear and simple.
What industries do you specialize in?
We have experience across a variety of industries including retail, technology, healthcare, oil & gas and professional services.
How do you customize your services for different clients?
Every business is unique. We tailor our strategies to fit your specific needs, audience and objectives.
What is your pricing structure?
Pricing varies depending on the scope and complexity of the project. We provide clear proposals upfront so you know exactly what to expect.
Do you offer ongoing support or consultations?
Yes, we offer ongoing support to help your marketing efforts stay on track and adapt as your business grows.
Billing & Payments
What payment methods do you accept?
We accept bank transfers, credit cards and online payment platforms for your convenience.
When is payment due?
Payment terms depend on the project, but typically we request an initial deposit before starting work with the balance due upon completion.
Can I get an invoice for my services?
Absolutely. We provide detailed invoices for all services rendered.
Do you offer payment plans or financing options?
Depending on the project size, we can discuss flexible payment plans to suit your budget.
Who can I contact if I have billing questions?
Our billing team is available to help with any questions or concerns you may have. Just reach out via email or phone.
Contact Information
How can I get in touch with your team?
You can contact us through our website form, email or phone. We respond quickly to all inquiries.
What is the best way to reach customer support?
Email is the fastest way to reach us, but we also offer phone support during business hours.
Do you offer live chat or phone support?
We offer phone support and are planning to add live chat soon to improve responsiveness.
How quickly can I expect a response?
We aim to respond within one business day. For urgent matters, please call us directly.
Can I schedule a consultation or meeting?
Yes, we’re happy to schedule consultations either virtually or in person depending on your preference.
Project Management & Timelines
How long does a typical project take?
Project timelines vary based on size and complexity. Most projects take between a few weeks to a few months.
How do you manage project communication?
We use regular check-ins via email, phone or video calls to keep you updated and involved throughout the process.
Can I track the progress of my project?
Yes, we provide updates and share project phases so you know exactly where things stand.
What happens if the project timeline changes?
If timelines shift, we communicate immediately and work with you to adjust plans and expectations.
Who will be my main point of contact during the project?
You will have a dedicated project manager who will be your go-to person for any questions or updates.
Additional Information
Do you offer training or workshops?
Yes, we provide customized training sessions and workshops to help your team develop marketing skills.
How do you handle confidentiality and privacy?
We take confidentiality seriously and have strict policies to protect your business information.
Can I request a custom service or package?
Yes, we’re happy to tailor services to meet your specific needs.
What makes your agency different from others?
Our focus on understanding your business deeply and delivering personalized solutions sets us apart.
How do I stay updated on news and offers?
You can subscribe to our newsletter or follow us on social media to stay informed about updates and special offers.
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